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Post by jimmy20 on Apr 20, 2020 13:20:07 GMT
You used to be able to send a secure message on line but Barclaycard in their wisdom because of the current crisis have suspended this facility and you now have to contact them by phone. Everybody else has gone the opposite way
Someone is trying to fraudulently use my card, so I have to report it. I was on hold for 40 minutes this morning until the phone just cut off
So I have no way of stopping the card, and the fraudster can take whatever he wants
Barclaycard CEO has had a terse email from me
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Post by aubrey on Apr 20, 2020 13:53:36 GMT
You used to be able to send a secure message on line but Barclaycard in their wisdom because of the current crisis have suspended this facility and you now have to contact them by phone. Everybody else has gone the opposite way Someone is trying to fraudulently use my card, so I have to report it. I was on hold for 40 minutes this morning until the phone just cut off So I have no way of stopping the card, and the fraudster can take whatever he wants Barclaycard CEO has had a terse email from me
You've taken notes of when you called and how long you waited, etc? That's bad, though.
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Post by jimmy20 on Apr 20, 2020 14:39:12 GMT
You used to be able to send a secure message on line but Barclaycard in their wisdom because of the current crisis have suspended this facility and you now have to contact them by phone. Everybody else has gone the opposite way Someone is trying to fraudulently use my card, so I have to report it. I was on hold for 40 minutes this morning until the phone just cut off So I have no way of stopping the card, and the fraudster can take whatever he wants Barclaycard CEO has had a terse email from me
You've taken notes of when you called and how long you waited, etc? That's bad, though.
I have The notes are the written messages that I originally submitted, and the phone call is also logged |
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Post by goodlookingone on Apr 20, 2020 19:09:51 GMT
Do you also Bank at Barclays? Could you contact them (though not at this time of night). Have you also e-mailed Barclaycard?
(Ok, I no longer Bank there, or Hold a Barclaycard, but my data could have well-been supersceeded.).
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Post by jimmy20 on Apr 20, 2020 19:20:05 GMT
Do you also Bank at Barclays? Could you contact them (though not at this time of night). Have you also e-mailed Barclaycard?
(Ok, I no longer Bank there, or Hold a Barclaycard, but my data could have well-been supersceeded.).
No longer a member, they closed our local branch. I had been with then since 1964 ! Haven't tried an email, thanks for that. I'll try it |
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Post by jimmy20 on Apr 20, 2020 19:57:38 GMT
Do you also Bank at Barclays? Could you contact them (though not at this time of night). Have you also e-mailed Barclaycard?
(Ok, I no longer Bank there, or Hold a Barclaycard, but my data could have well-been supersceeded.).
No longer a member, they closed our local branch. I had been with then since 1964 ! Haven't tried an email, thanks for that. I'll try it Just tried to email B/Card. Their stated contact email isn't valid so that was no good However on line I found a service called Resolva, who deal with all financial problems (recommended by Martin Roberts which gives it some credence) and they have taken my case on Watch this space !!!! |
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Post by goodlookingone on Apr 21, 2020 10:38:46 GMT
Resolva is Good - although I used them for a different matter. Just make sure that you return replies Promptly..
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