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PPI
Oct 30, 2015 13:45:32 GMT
Post by Deleted on Oct 30, 2015 13:45:32 GMT
I doubt I am alone in receiving many calls over time which starts something like ‘Please listen carefully we have been trying to contact you regarding your PPI refund…’
Up until a couple of days ago I would mutter, or indeed shout some profanity at the phone ending in the word ‘off’ before terminating the call because as far as I am ware no-one owes me money for PPI.
However I decided to let the call continue and indeed pressed 5 to connect to one of their ‘team’ who turned out to be a fairly dim girl in a very busy and noisy call centre in Swansea. She asked me various questions about who I banked with whether I had had a mortgage since 1988 and so on. I gave her the information she needed as all of it could be found on a cheque I might have written or from many other sources.
She then asked for the contact telephone number on the back of my debit card telling me that ‘this was to verify I was the person I said I was and she knew the number by heart’. Really?? That is the number on everyone’s card at my particular bank and quite how it would identify me as me I am not quite sure but I thought I would play along. And (hopefully) not being entirely devoid of a brain cell I thought this is the only part of the card information you are getting, so supplied it.
Fine, so far so good, and I was told that another member of the team would contact me. But before she went I asked what the fees were, to be told it was a no win no fee deal. Fine, but if you win? 30% was the answer.
And that is where it was left. I have had a couple of similar ‘please listen carefully calls since and ignored them.
But, I needed to go to my bank to set up a standing order and thought I would ask, was I entitled to a refund and if so how would I go about collecting it. Simple apparently, just write to the bank and they will check it out, and the same with the building society.
So I wonder, is it that simple, because I figure that if they tell me lies and I find out later that a refund I might have got was denied me all hell would break loose, so assume they will give me accurate information?
Or am I trusting my bank more than some call centre in Swansea?
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PPI
Oct 30, 2015 14:41:19 GMT
Post by norty on Oct 30, 2015 14:41:19 GMT
I'd not trust either...
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PPI
Oct 30, 2015 15:11:53 GMT
Post by Deleted on Oct 30, 2015 15:11:53 GMT
I would tend to agree on most occasions Norty, both want to part you from whatever small sum the tax man has left you but my logic is, knowing the furore that has been going on about miss sold this and that if they lied then I think the consequences for them, and the sanctions would be fairly draconian. well, they should be.....
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